NN Bank: Using data to understand the customer
The challenge
As an organization that prioritizes the experience of its customers, NN Group sought to provide digital channels with realtime personalized insights and recommendations based on their preferences. To achieve this, they would need to have a customer engagement platform and ensure their data platform and backend services could provide real-time customer and product data to its customer engagement platform.
Approach
NN Bank enlisted our support to make this vision a reality. We worked with our partner, Confluent, to introduce event-driven architecture and streaming analytics. Event-driven architecture uses events to trigger and communicate between services, ensuring that each customer receives insights and recommendations based on their real-time behavior and preferences as they navigate NN Bank’s website.
“Getting the right kind of people to get our work done is exactly what Analytix Power is doing for our company. The people they send are not just technically skilled, but also capable of thinking along with our company and letting our internal people grow as well.”
Impact
- Improved customer experience
- Real-time customer insights
- Operational efficiency
- Increased flexibility and scalability
The Technology that we used to support Nationale Nederlanden
Microsoft Azure
Azure Data Factory
Databricks
ADLS Gen2
Great Expectations
Python
Terraform
Azure Key Vault
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